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early warning certificate
I got a system email on the actual day my gas safety certificate expired for one of my properties, It would be much more useful if the email was sent in line with the early warning days set on the system e.g. 7-10 days in advance of the actual expiration to allow time to book an engineer to carry out the safety check
Customer support service by UserEcho
Hello Matthew,
Thank you for your request. There was a glitch in the system which was preventing the software from sending the early warning email notifications about expiring safety certificates. The problem was resolved on 9th January 2018, i.e. shortly after the date on which you were supposed to receive the early warning email notification. Going forward you should receive both the early warning email notifications (e.g. 7-10 days in advance of the actual expiration as per your settings) and another email notifications on the expiry date (unless of course you've already moved forward the expiry date by then).
Please accept our apologies for the inconvenience caused.
Kind Regards,
Nick