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Let Tenants Report Issues
From the Tenant Module - tenants should be able to report issues and track issues
Customer support service by UserEcho
Hello
If a tenant clicks the Contact Landlord button within the Tenant Module they get taken to the Tenant Service Desk where they can raise a ticket with the landlord. The landlord can access this through Landlord Vision and either send a reply or forward the message on to another person or team of people. The tenant, landlord or any other support staff can log in and see the progress of each ticket assigned to them
Kind regards
Roy