If your tenant has overpaid, you can record this and the associated refund in Landlord Vision.
Record the overpayment
Go to Tenant Manager > Payments > Add Payment and record a payment from the tenant. Note there will not be an invoice to allocate it to as all of the other invoices will be fully paid. Once it has been entered, the payment will show as Unallocated.
Record the refund
Now click on the blue value in the Unallocated Amount column and click Add Refund on the View Payment screen. Fill in the details and press Save. The software will now show the money going into your bank account and then back to the tenant on the dates specified.
Customer support service by UserEcho