To show a deposit as returned, please go to Tenant Manager > Tenancies > Select the tenancy in question > Manage Deposit > Scroll down and tick ' Deposit Returned to Tenant'.
If you are retaining any of the deposit, tick the Deposit Retained box and you can enter those details here.
If the deposit was with a deposit protection agency then also tick and complete Deposit Claimed from Custodian (you will only see this option if you had chosen 'Custodial' for the deposit scheme type up at the top of the screen when setting up the deposit).
The deposit needs to be shown as having been sent to a custodian or protection agency before the options to mark the deposit as having been returned appear.
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