Start at Tenant Manager > Tenancies > Select your tenancy > Manage Deposit > Enter the details. Be sure to set the Type of Scheme to Custodial.
Click Deposit Received from Tenant and then Add Payment to show that the deposit has been received.
You can see this in Tenant Manager > Payments > Tenant to Landlord tab.
Back in the Manage Deposit section, tick the Deposit Forwarded to Custodian flag which has just appeared and enter the details.
You can see this in Tenant Manager > Payments > Landlord to Custodian tab.
Customer support service by UserEcho