Your comments

And log VAT in a separate report for when we're doing our accounts. Thanks!

It would be fab if, when a task is created, all relevant contact details are attached to it so the recipient (our handymen) can see where they are going and how to contact the tenant. Also, the message to our staff should be different to the one the tenant sees. Perhaps a template that goes out to tenants saying it's in progress. I don't like my tenants being able to see the indepth details to my staff. Thanks!