We have launched the new Knowledge Base today which includes a much greater range of articles about the software, a number of how tos and is also fully searchable

Kind regards

Roy

We now have an End Tenancy button that you can use to set when a tenancy expired.  This will remove all of the upcoming rental invoices after the Expiry Date and leave all of the earlier ones

Kind regards

Roy

Hello

While it is not currently possible to do this, you can add the guarantors per tenant under Tenant > Referees and Contacts.  We will however add this to a future update

Kind regards

Roy

Hello George,

Thank you for your suggestion. You would probably want to try the Upcoming Rents report instead - please go to Reports/All Reports/Tenant Reports/Upcoming Rents. There's also an option to change the number of days on that report.

Kind Regards,

Nick

Hello

You can include the Allocated Car Parking Space in Property Manager > Properties > click on the property > Property Essentials tab > Other Features.  Tick the Print on Welcome Pack option to include it in the welcome pack

Kind regards

Roy

Hello

As of the update on the 9th January 2018, it is now possible to write the value of the mortgage to the Fixed Assets account rather than the bank account in these cases.  This means there are no credit notes to enter or ad-hoc reconciliations to make.  Although the reconciliation was not a required part of the process unless you are already reconciling your bank statements

Kind regards

Roy 

Thank you to everyone who requested this.  As of the 9th January 2018 it is now possible to edit the following fields after a mortgage is saved:

- Loan Amount
- Interest Rate & Computation
- Payment Period (new option)
- Start Date
- Term (Months/Quarters)
- Payment Type
- Loan Paid To (new option)
- Loan Paid to Account (new option)
- Irregular Initial Payment (for monthly payments only)
- Irregular Initial Payment -> Payment Amount
- Irregular Initial Payment -> Payment End Date (for monthly payments only)
- Irregular Initial Payment -> Payment Due Date (for monthly payments only)
- Regular Payments -> Payment Amount
- Regular Payments -> First Payment Due Date (for monthly payments only)
- Automatically Paid 

It is also possible to re-open a closed mortgage too and all of the editable fields become available

Kind regards

Roy

Hello Matthew,

Thank you for your request. There was a glitch in the system which was preventing the software from sending the early warning email notifications about expiring safety certificates. The problem was resolved on 9th January 2018, i.e. shortly after the date on which you were supposed to receive the early warning email notification. Going forward you should receive both the early warning email notifications (e.g. 7-10 days in advance of the actual expiration as per your settings) and another email notifications on the expiry date (unless of course you've already moved forward the expiry date by then).

Please accept our apologies for the inconvenience caused.

Kind Regards,

Nick

Hello

Thank you to everyone who has been involved in this topic so far.  We are researching the available options and upcoming Open Banking APIs to determine the feasibility and cost of implementation.  We will not consider screen scraping for the reasons outlined in this thread

If you are looking for a way to have all of your rents automatically registered in the system, please consider our direct debit facility.  We partner with GoCardless to allow you to set up a DD mandate with your tenant and then collect the rents.  This will also update the Payment Schedule for you as well so when you arrive in the morning all the rents will be in the system and updated

Kind regards

Roy